Refund & Cancellation Policy
WATKE credits are digital services delivered to your account after payment confirmation.
Before use
If a duplicate or incorrect charge occurs, contact us promptly with the transaction reference. An unused pack may be considered for cancellation where required by applicable law.
After generation
A credit is considered consumed once an itinerary is successfully generated. Consumed credits and downloaded digital briefs are generally non-refundable because the service has been delivered.
Failed generation
If WATKE cannot complete a generation, the reserved credit is returned automatically. If it is not restored, contact support for review.
Approved refunds
Approved refunds are returned to the original payment method. Processing time depends on the payment provider and issuing bank. Taxes are adjusted as required by law.